At Home Comfort Essence, we understand that plans can change. Our cancellation policy is designed to provide you with flexibility while ensuring a smooth process.

1. Order Cancellation

Before Shipping

• Orders can be canceled free of charge before they are shipped.
• To cancel, contact our support team immediately at query@homecomfortessence.com or call us at 404-957-5118.
• Once the cancellation is processed, a confirmation email will be sent.

After Shipping

• If your order has already been shipped, it cannot be canceled. However, you may initiate a return once the item is delivered. Please refer to our Return Policy for details.

2. Refunds for Canceled Orders

• Refunds for canceled orders will be issued to the original payment method.
• The refund will be processed within 5–7 business days after confirmation of cancellation.

3. Exceptions

• Orders for items marked as ‘Final Sale’ or ‘Custom Orders’ cannot be canceled once placed.
• Digital products, gift cards, and software are non-cancellable after purchase.

4. Changes to Orders

If you need to make changes to your order (such as updating the shipping address or modifying items), be sure to get in touch with us as soon as possible. Changes can only be made if the order has not yet been processed for shipping.

5. Contact Us

For any questions or assistance with cancellations, feel free to reach out to us:

 • Email: query@homecomfortessence.com

 • Phone: 404-957-5118

We’re here to make your shopping experience stress-free!