At Home Comfort Essence, we strive to provide a seamless shopping experience. Below are the details of our return and shipping policies to ensure clarity and confidence in your purchases.

Shipping Policy

  1. Shipping Locations

We ship worldwide. Shipping times and costs vary based on your location and the product.

  1. Processing Time

Orders are processed within 1–3 business days after confirmation. You’ll receive a tracking number via email once your order is shipped.

  1. Delivery Time
  • Domestic Shipping: 3–7 business days.
  • International Shipping: 7–21 business days, depending on the destination.
  1. Shipping Costs
  • Free Shipping: Available for domestic orders above $300 (terms apply).
  • Standard shipping rates apply to other orders and are calculated at checkout.
  1. Delays

While we aim for prompt delivery, external factors like customs or carrier delays may impact timelines. Don’t hesitate to get in touch with us for assistance if your order is delayed.

Return Policy

  1. Eligibility for Returns

We accept returns within 10 days of delivery. Items must be:

  • Unused, undamaged, and in their original packaging.
  • Accompanied by proof of purchase (receipt or order confirmation).
  1. Non-Returnable Items

The following items are not eligible for return:

  • Products marked as ‘Final Sale.’
  • Gift cards and downloadable software.
  • Used or damaged items.
  1. Return Process
  • Contact our support team at query@homecomfortessence.com to initiate a return.
  • Provide your order number and reason for the return.
  • Ship the item back to the address provided by our team.
  1. Refunds

Refunds will be processed within 7–10 business days after we receive and inspect the returned item. Refunds are issued to the original payment method.

  1. Exchange Policy

Exchanges are subject to availability. If an exchange cannot be fulfilled, a refund will be processed instead.

  1. Return Shipping Costs
  • Customers are responsible for return shipping fees unless the product was defective or incorrectly delivered.
  1. Contact Us

For further assistance with shipping or returns, contact us at:

• Email: query@homecomfortessence.com

• Phone: 404-957-5118